General Policies

Your Appointments

For emergencies, we will always try to see you as soon as possible depending on how busy the clinic is. If no appointments are available on our online diary, please try calling reception and they will try to accommodate you. 

If it is your first appointment, please arrive 5-10 minutes early, notify reception that you are here (if available), and please take a seat. If you haven’t already completed your paperwork online, then either reception or your therapist will give you the required paperwork to fill in. Please then make yourself comfortable in the waiting area and your therapist will then come to greet you when ready.

For more information on the types of data we do hold, please visit our Privacy Policy.

Payments & Insurance

We accept card, cash, cheque or BACS payments. If an insurance company is funding your treatment, please ensure that you are eligible for reimbursement prior to commencing care, and make us aware so that we can provide receipts to support your claim. We no longer claim directly from insurers.

Gift vouchers are normally accepted up to 12 months from date of purchase unless there are exceptional circumstances e.g. severe illness or Covid restrictions, in which case we may extend the expiry date.

Missed Appointments & Late Cancellations

Should you wish to re-arrange or cancel your appointment, please contact us with at least 24 hours notice if possible. If you miss your appointment without notice or give us late notice, we reserve the right to charge a fee or keep any pre-payment and you will lose your appointment. Fees will be deducted from any gift voucher balance. This is at the discretion of your therapist and is for the benefit of the clinic and all of our clients, since we often cannot fill missed time slots with short notice.

General Terms

We will always try to accommodate lateness where possible, although if we are very busy you may lose part of your allotted appointment time or be asked to return later in the day.

We reserve the right to refuse treatment if we feel threatened, for repeated lateness or for inappropriate behaviour. Rudeness or abuse towards therapists and staff will not be tolerated at any level. If this occurs you will be asked to leave and not return.